Shipment & Tracking

Shipping and Delivery: What to Expect

Here is everything you need to know about getting your order from us to you. Processing Time Orders are processed within 24 to 48 hours. You will receive a shipping confirmation email with tracking details once your order has been fulfilled. Delivery Timeline Most orders arrive within 7 to 14 business days after they ship. Delivery times can vary depending on your location and local postal service performance. This timeline reflects our small-batch sourcing process: we prioritize fresh, premium-quality ingredients over mass-market speed, and we think it shows in the product. 😉 Tracking Your Order Once your order ships, your confirmation email will include a tracking link. Use that link to follow your package's progress. You can also manually enter your tracking number here. If your tracking shows unusual routing, like your package appearing to move away from you before arriving, this is usually a normal part of the carrier's sorting process. Packages often pass through regional hubs for final sorting before the last leg of delivery. International Orders International orders go through customs clearance before reaching your local carrier, which can add a few days to the timeline. If your order clears customs and then appears stalled, give it 5 to 7 more business days before reaching out. Most packages continue moving during this window. Need Help With Your Order? If something feels off with your shipment, reach out to our support team and we will look into it for you.

Package Issues: Damaged, Missing, or Wrong Item

We are sorry if your order did not arrive as it should. 🙇 Here is what to do depending on what happened. Package Marked as Delivered but Not Received Check your porch, side doors, mailbox, or building office. Couriers sometimes mark packages as delivered a day or two before they physically arrive, so it is worth waiting a short buffer period just in case. If it still has not shown up after a couple of days, contact our support team and we will step in to make it right. Item Arrived Damaged If a bottle arrived broken or damaged, take a clear photo of the item and packaging and send it to our support team. We will arrange a replacement right away. If only the outer box was damaged but the bottles are intact, the product inside is safe to use. We will still note it with our shipping team. Wrong Item Received If you received something other than what you ordered, send us a photo of the items and the shipping label. We will arrange for the correct order to be sent out immediately. Missing Item If something is missing from your order, send us a photo of what you received and the shipping label. We will get the missing item out to you right away. Delivered to a Parcel Locker If your package was delivered to a parcel locker, check your mailbox for a key, notice slip, or digital code sent via text or email. If you cannot access it or the pickup window has passed, contact our team for further support.