We are sorry if your order did not arrive as it should. 🙇 Here is what to do depending on what happened.

Package Marked as Delivered but Not Received

Check your porch, side doors, mailbox, or building office. Couriers sometimes mark packages as delivered a day or two before they physically arrive, so it is worth waiting a short buffer period just in case.

If it still has not shown up after a couple of days, contact our support team and we will step in to make it right.

Item Arrived Damaged

If a bottle arrived broken or damaged, take a clear photo of the item and packaging and send it to our support team. We will arrange a replacement right away.

If only the outer box was damaged but the bottles are intact, the product inside is safe to use. We will still note it with our shipping team.

Wrong Item Received

If you received something other than what you ordered, send us a photo of the items and the shipping label. We will arrange for the correct order to be sent out immediately.

Missing Item

If something is missing from your order, send us a photo of what you received and the shipping label. We will get the missing item out to you right away.

Delivered to a Parcel Locker

If your package was delivered to a parcel locker, check your mailbox for a key, notice slip, or digital code sent via text or email. If you cannot access it or the pickup window has passed, contact our team for further support.